Tags: CRM Customer Relationship Management
Customer Relationship Management

Your service is only as good as your ability to quickly pull up information on your customer. That means you need to be able to quickly identify the customer and quickly retrieve all his necessary information - whether you're a new employee still learning the system, or a seasoned employee dealing under the pressure of a difficult situation - without making the customer feel like he's waiting. Customer-centric organizations make their customer's believe they're the only customer that exists: that your employee was waiting for his call. SlipStream helps you do exactly that.

 

Finding the customer's information

First name / Last name

Enter the customer's name – first name first or last name first, it doesn't matter. The system shows you potential matches as you type; including additional information such as e-mail address and phone number. Would you prefer to look up the customer by an e-mail address or phone number instead? You can do that too – using autocomplete fields, of course. Did the customer hyphenate, or not hyphenate, his phone number when he created his account? It doesn't matter. Do you hyphenate phone numbers? It doesn't matter. SlipStream makes it easy to quickly find any customer, while letting you remain focused on interacting with your customer.

 

Order History

Care enough to know the details

As soon as you locate the customer's account you have a complete list of all his orders. Within each order you can see what was purchased, all the financial details, and time stamps of when the order was processed and shipped, and when the credit card was charged. If the customer included comments in the order, you can see it. If your staff entered any comments, you can see them as well. All the details are at your fingertips.

 

File download library

Electronic product is instantaneous

Did your customer purchase an MP3 file or some other electronic download? Is he having trouble with it? View his library and, see what downloads he purchased and how many times it was downloaded. Need to add a complimentary download to his library? Do it immediately.
Support Tickets

Tracking to resolution

You can create a support ticket or view all the customers support tickets. See the complete history of an issue: when it was opened, what it's about, all the contacts with the customer and what was communicated, any handoff of responsibiltiies between your staff members, and even private comments inserted for your staff's reference but blocked from being viewed by your customer. Update the ticket and the customer is notified by e-mail. Assign the ticket to a staff member and he is notified not just when you make the assignment, but whenever anyone updates the ticket.

Self-administered content
Update content on your site quickly and efficiently. Do it yourself. Eliminate the delays, costs and frustrations of outsourcing the task to another organization. No longer do you have to pay a developer to develop your website so you can continue to pay him to update the content!
Site navigation
Your business changes over time. You add and remove products and services to adapt to the market and your customers' needs. You will need to add menu items, rename menu items, change links, and even change your menu structure.
E-commerce
SlipStream's e-commerce package handles physical and non-physical products while also taking into consideration the workflows for content posting, order fulfillment, and customer support.
Blog
Attract users to your blog with content and a professional appearance. Maximize the impact of your blog by keep it visible. People should be able to find your blog post not because it's recent, but because of its content.
Resource library
Draw more people to your site, help address their needs, promote your events and activities, and give greater cohesion to your user community. SlipStream lets you provide a variety of on-line resources, it makes them easy to for site visitors to find, and it helps you to continue to add content on a regular basis by keeping he content management process simple and fast.
Support Groups
Help people find support groups, and give them a point of contact for the group, but protect the groups' information and privacy.
Event management
Dynamic event pages and on-line registration simplify the task of entering and managing all your event data, while better promoting it, making registration more convenient, enabling the selling of other products as part of the registration process, keeping your customers better informed and, oh yes, saving you money in the process!
Self-administered forms
Collect marketing data on-line: What do people think of your products and services; What would they like to see; or what are the needs of your customers segmented by demographics? You can create information forms to collect just about any data you would like.
Audio processing & publishing
Move audio to your website and, with just a few mouse clicks, Slipstream will process the audio, add opening and closing audio, attach it to product within your e-store, and post a sample of the audio within the store and any search result from the site's search engine. Get your content posted quickly and flawlessly, while its fresh in people's minds.
World-class search engine
The very core of your website should be its search engine, and so it is with Slipstream. Bring the latest in search technology to the people you serve, and maximize their experience on your site.
E-mail marketing
You need to be able to mass e-mail marketing messages to your constituents. SlipStreams integrates with powerful on-line services to help you promote your mission, your organization and its events.